American Airlines Just Made Elite Upgrades Harder— Some Fliers Will Get Premium Economy Instead of Business on Key Routes
American Airlines will end complimentary business class upgrades for elite members on select routes starting Aug. 25.
American Airlines is changing its rewards program so elite frequent fliers won't automatically get free upgrades to the best seats on some flights—they might get a middle option instead. When a company takes back perks like this, watch whether customers get upset or leave for other airlines, because that shows if the change hurts the business.
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